Terms of Use

By accessing or using the Occlio platform (the “platform”) you agree to be bound by these Terms of Use.

If you are using Occlio as part of an employer or organisation subscription, the separate agreement between your employer or organisation and Occlio Ltd (the “customer agreement”) also applies. Where these Terms and the customer agreement conflict, the customer agreement takes precedence in respect of the customer’s subscription.

The platform is operated by Occlio Ltd, a company registered in England and Wales under company number 17084875. Where these Terms refer to “Occlio”, “we”, “us” or “our”, they refer to Occlio Ltd.

Occlio is a workplace wellbeing platform. Features include mood and pain logging, the Vitality Pulse score, mapping to ISO 45003 psychosocial risk categories, exercise programmes, validated wellbeing questionnaires, and integrations with Microsoft Teams, human-resources information systems (HRIS) and wearable devices.

Most accounts on the platform are provisioned by an employer or organisation as part of a customer subscription. Where an account is created for you, you consent to receiving your login credentials and to using the platform within the terms of the customer’s subscription.

You are responsible for keeping your credentials secure. Accounts are for one person only and must not be shared. If you believe your account has been accessed without your permission, please contact us as soon as possible at [email protected].

You agree that you will not:

• reverse-engineer, decompile or attempt to derive the source code of the platform;
• use automated tools to scrape, mirror or bulk-download data from the platform;
• abuse, threaten, harass or intimidate other users or Occlio staff;
• submit content that infringes the intellectual-property rights, privacy or other legal rights of any third party;
• attempt to bypass or defeat authentication, access controls or usage limits within the platform.

We may suspend or terminate access for any use we reasonably believe breaches this section.

Subscriptions to the platform are agreed between Occlio and the customer organisation, not with individual users. Pricing is as set out in the customer’s agreed contract with Occlio.

Customer organisations may cancel their subscription at any time by contacting us in accordance with their customer agreement. Unless the customer agreement says otherwise, we do not refund fees paid for partial months following cancellation.

Individual users’ log entries (including mood, pain and reason data) remain private to that user and are not shown as an individual signal to their employer.

Administrator views within the platform display anonymous aggregate data only, above a minimum group size threshold that protects individual identifiability.

We process personal data in accordance with UK GDPR. For full details of what data we process and why, please see our Privacy Policy.

The platform, including its software, design, scoring methodology, content and brand, is and remains the intellectual property of Occlio Ltd (or, where relevant, our licensors). Nothing in these Terms transfers ownership of that intellectual property to you.

The platform integrates with third-party services including Microsoft Teams, HRIS providers and wearable device manufacturers. Your use of those services is governed by the third party’s own terms.

We are not responsible for the availability, accuracy or continued operation of third-party services, or for any consequences of a third party changing, suspending or withdrawing its service.

We provide the platform on a best-effort basis and aim for high availability. Unless a specific service level is agreed in writing under a customer agreement, we do not commit to any specific uptime percentage or service level.

We may perform planned maintenance from time to time and will communicate planned maintenance windows in advance where reasonably possible.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.

Subject to the paragraph above, our total aggregate liability arising out of or in connection with these Terms or the platform, whether in contract, tort (including negligence) or otherwise, is limited to the fees paid to Occlio by the customer organisation for the platform in the twelve months immediately preceding the event giving rise to the liability.

To the maximum extent permitted by law, we are not liable for indirect, consequential, special or punitive damages, loss of profits, loss of anticipated savings, loss of business or loss of data.

Either party may terminate a subscription in accordance with the customer agreement, or by giving reasonable written notice where no customer agreement applies.

We may suspend or terminate your access to the platform immediately if you materially breach these Terms, if we are required to do so by law, or if we are required to do so by the customer organisation whose subscription your account sits under.

On termination, we will make an export of customer data available on request within thirty (30) days, after which we may delete customer data in accordance with our retention policy.

We may update these Terms from time to time. If we make a material change we will notify affected users by email or by a notice within the platform, and update the “last updated” date at the top of this page.

Continued use of the platform after a change to these Terms constitutes acceptance of the updated Terms.

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any such dispute.

For legal notices, please contact [email protected].

For any other query, please contact [email protected].